Shipping policy
Shipping Policy
Processing Time
All orders are processed within 1 to 3 business days. Processing time may extend during high-volume seasons or product launches. Orders are not processed on weekends or holidays.
Shipping Rates and Delivery Times
Shipping costs are calculated at checkout based on your location and selected shipping method. Estimated delivery windows begin after your order has been processed. Delivery times are estimates only and may be affected by carrier delays or customs procedures. Most orders arrive within 1 to 2 weeks, though exact times depend on where you live. Please note that shipping outside the US may take a bit longer. We process and ship orders on business days only (Monday–Friday, excluding weekends and holidays).
Why am I seeing different shipping rates for different items? To get your items to you as safely and quickly as possible, our shipping rates are calculated dynamically based on the exact weight and size of the items in your cart.
Lighter apparel items (like t-shirts) require less packaging and cost less to ship, while heavier items (like hoodies or fleece) require larger, durable packaging to protect them during transit. If you order multiple styles together, our system automatically calculates the most accurate, fair rate for your package.
Domestic Shipping
Standard and expedited options are available. Tracking information will be emailed once your order ships.
International Shipping
We ship worldwide. International customers are responsible for any customs fees, import taxes, or duties that may apply. Delays caused by customs are outside our control.
Address Accuracy
Customers are responsible for entering accurate shipping information. We are not liable for orders delivered to incorrect addresses provided at checkout.
Order Changes
Once an order has been placed, we cannot guarantee changes or cancellations. Contact us immediately, and we will assist if the order has not yet been processed.
Lost or Delayed Packages
We are not responsible for packages lost or delayed by the carrier. If your tracking shows an issue, contact the carrier first. We will assist when possible, but replacements or refunds for carrier errors are not guaranteed.
Damaged Packages
If your order arrives damaged, contact us within 48 hours with photos of the packaging and items received. We will review the issue and offer a solution based on the situation.
Tracking
Tracking details will be sent to the email provided at checkout once your package ships. It may take up to 24 hours for tracking updates to appear.
Contact
For any shipping questions, email us at your support address.
Email: lorvanestyles@gmail.com