Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, contact us at lorvanestyles@gmail.com.

***PLEASE READ***

  • Damaged or Misprinted Items: If your order arrives damaged or with a printing defect, please email us a clear photo of the issue along with your order number within 30 days of delivery, and we will arrange a free replacement or refund.

  • If You Change Your Mind: Because each piece at LORVANE is custom-made just for you the exact moment you place your order, we are unable to accept returns or exchanges for buyer's remorse or a general change of mind. A return or replacement requires a valid quality issue (like a stain or tear). We truly appreciate your understanding and support of our custom-printing process!

  • Do Not Return to Sender: Please do not mail any items back to the address on the shipping package. All returns must be authorized by our support team via email first.

  • How to Initiate a Return

    If your order meets the criteria and has a valid issue, please follow these three steps:

    • Step 1: Take a picture of the issue. Capture a clear photo of the product, specifically highlighting the exact problem area (for example, if there is a rip, a bleach stain, or any other defect).

    • Step 2: Attach the images and type the problem. Compose an email to our support team. Attach the photos showing the damage and briefly describe the exact issue you are experiencing with the product.

    • Step 3: Send the message. Send the email over to us, and our team will review the photos and get back to you with the next steps.

    ⚠️ Important Note: To maintain fairness and quality, we do not accept returns for buyer's remorse. Returns cannot be processed simply because you changed your mind or decided you do not like the item anymore. There must be a valid, verifiable issue with the product for a return to be accepted.

 "If your return is accepted due to a defect or printing error, we will provide you with instructions on how and where the replacement or return will be handled. Items sent back to us without first requesting a return will not be accepted."

You can always contact us for any return question at lorvanestyles@gmail.com.


Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

 

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.


Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.


Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at lorvanestyles@gmail.com.